Shipping policy

Free, tracked shipping

Every order ships free, with tracking.

When it ships

We process orders within 1–3 business days (Monday to Friday, not counting US holidays). As soon as your order ships, you get an email with a tracking link.

How long it takes

US orders usually arrive 8–18 days after you place them. Orders to Canada, the UK, Australia and New Zealand usually arrive in 10–20 business days. Delivery times are estimates. Holidays, weather, and carrier delays can make them longer, so if you need it before a storm or a job, order early.

More than one item

If your order has more than one item, it may arrive in more than one package. Each package has its own tracking.

Check your address

Please double-check your shipping address at checkout. If you spot a mistake, email us right away and we'll fix it, as long as the order hasn't shipped. Once it's with the carrier, we can't redirect it.

Lost or late packages

If your tracking hasn't updated in 7 days, or your order hasn't arrived 25 days after you placed it (35 days for orders outside the US), email us your order number. We'll chase it with the carrier. If it's lost, we'll send a replacement free or refund you, whichever you prefer.

Damaged on arrival

Email a photo and your order number within 30 days of delivery and we'll ship a replacement free. See our refund policy for the full One-Bolt Guarantee.

Questions

Email hello@ralvik.com or use our contact form.