Refund policy

The One-Bolt Guarantee

You have 90 days from delivery to try your Ralvik on the bolt you bought it for. If it doesn't get that bolt, we refund your full order. No return shipping, no restocking fee, and you keep the tool.

How to claim it

1. Email hello@ralvik.com (or use our contact form) with your order number.
2. Attach one photo of the spot you were trying to reach.
3. We refund the full order to your original payment method within 2 business days.

Your bank or card issuer may take a few more business days to show the refund.

What "full order" means

Everything you paid: every tool in your pack, any add-ons, and any shipping or tax charged. If your order came with the free Drop-Proof Kit, keep that too.

If it breaks

If the tool breaks within one year of delivery while being turned by hand with a ratchet, email us your order number and a photo of the break. We'll send you a new one free. This doesn't cover use with an impact wrench, a breaker bar, or a cheater pipe.

Damaged, missing, or wrong items

If something arrives damaged, is missing from the box, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We ship the replacement free. You don't need to send anything back.

Changing or cancelling an order

Email us as soon as you can. If your order hasn't shipped yet, we cancel it and refund it in full. Once it has shipped, the guarantee above still covers you.

Questions

Email hello@ralvik.com. A real person reads every message, usually within one business day.